See our list of speakers at the Franchise Convention

Alex Protulis
Director – Christodoulou & Mavrikis Inc.

How to protect your brand from negative social media posts which could potentially cause huge damage to your business.

Alex is a dual-qualified lawyer and is admitted in South Africa and England & Wales (non-practising). He began his career as a Candidate Attorney at Christodoulou & Mavrikis Inc. in 2005 and upon being admitted in 2007, Alex moved to London to pursue his legal career in the United Kingdom. During his time overseas, Alex undertook the Qualified Lawyers Transfer Test and was admitted as a solicitor in 2009, and worked for renowned international law firms where he was involved in all aspects of regulatory and legal compliance issues.

Alex re-joined Christodoulou & Mavrikis Inc. in 2012 and now heads up the franchise law department where he represents various franchisors in the food and beverage industry. He is actively involved in advising franchisors on the establishment of their franchises; drafting franchise agreements; advising on the Consumer Protection Act and how it effects franchise agreements; advising franchisors and franchisees in respect of franchise disputes and assisting clients with trade mark and intellectual property registrations. Alex is also a co-opted member of FASA’s legal committee.

Alex contributed to the South African chapter of the International Comparative Legal Guide to Franchise 2017, published by Global Legal Group Ltd, London (

In addition, Alex assists in the firm’s commercial, litigation and cyber law departments where he acts for an array of clients in various business sectors.

Anita du Toit
Partner – Franchising Plus

Social franchising – addressing coplex problems
in the developing world.

Anita du Toit is a senior consultant and partner at Franchising Plus, a consultancy in Johannesburg, South Africa. Anita specialises in consulting on social and micro franchising which included a Social Franchise Accelerator in partnership with the University of Cape Town and the International Centre for Social Franchising (ICSF).

Her experience on projects include conducting feasibility studies, development and implementation of social and micro franchise models and measurement of implementation results. As a firm, Franchising Plus also has the resources to develop operations manuals and training material and also to facilitate practical training for franchisees. Anita recently contributed chapters to the books: Social Franchising, edited by Ilan Alon and Handbook on Franchising Research, edited by Francis Hoy et al.

Akhona Qengqe
Director – KFC
Transformation and Diversity and Inclusion

Best practices for helping your franchisees to
significantly improve their profitability.

Akhona’s career in the Franchise Industry spans 12 years, having started off in Petroleum and then later in the Fast Food industry.

Having worked in various departments within Franchising from Strategy to Operations, Convenience Retail and Property Development, her move into Transformation has helped her use her experience and commercial acumen to find creative solutions to some of the challenges that the business faces in its transformation endeavours.

Akhona holds a Bachelor of Commerce degree from the University of Cape Town and is currently perfecting her Diversity Literacy with the Center for Diversity Studies at the Witwatersrand University.

Brendon Ambrose

The legal and practical relationship between franchisor and franchisee.

Brendon is a commercial intellectual property (IP) attorney practicing at Spoor & Fisher in Pretoria, South Africa. Brendon possess a Bcom LL.B and a Post-Graduate Certificate in Advanced Company Law, both from the University of the Witwatersrand.

Brendon specializes the commercialization of IP, with a focus on franchising, as well as litigation in relation to commercial and IP matters. Prior to practicing as an attorney, Brendon was a senior strategy consultant for nine (9) years in the information and communication technology (ICT) industry at Strategy Worx Consulting. Combing his legal and ICT experience, Brendon has written extensively on the implications of artificial intelligence on the legal industry and business.
Caitlin Boyes
Strategist – Artifact Advertising

How to create a big marketing presence
on a small budget.

An accidental dip into the world of branding resulted in a complete re shuffel of my original intentions. Starting out with fresh eyes from university Caitlin took up an internship at the global agency Interbrand, where she ultimately landed her first job as a project manager. Saying Caitlin learnt many things is an understatement, but it grounded her understanding of the world of agency. Caitlin worked on many accounts, some local and some international and gained valuable experience in Nigeria, Kenya and Namibia. As well as worked on Global projects through the agency.

From there Caitlin moved onto her next challenge in Brand Strategy, where discovering the solutions to clients problems was exciting. She has worked on global brands such as Renault, Nissan, and Aspen Pharmacueticals. As well as local clients in the Financial sector, Mining, Technology, Education, and NGO’s.

Caitlin has now taken the giant leap into the world of Advertising to further her skills in bringing brands to life through different channels to connect with consumers. She has also been fortunate enough to guest lecture on her experience at various Institutions in South Africa.

Dave Nemeth
CEO – TRENDForward

Consumer Trends 2018

Dave Nemeth is the owner of Trend-Forward and is also the producer of the only Trend Report for the design industry endorsed by the Institute of Interior Design Professionals. He completed a ND in interior design and has been in the industry for 17 years. He is a design thinker, innovator, business re-designer, trend analyst, speaker and writer. He was identified as one of the top creative influencers in South Africa.
Darryl Rose

West Rand area manager – Business Partners Ltd

Risk Financier – Business Partners Ltd

Info coming soon
Adv Dawie Crous
Rounda Mzanzi

FASA taking the lead in a national initiative in support of poverty alleviation

Mr Dawie Crous was admitted as an advocate of the Supreme Court of South Africa in 1985. After a
stint in the private sector he joined his family business SA Greetings, which at the time included CUM
books, Cardies, Carlton Cards and Transo Press. The group was sold in the mid 1990’s to American
Greetings and the proceeds went to the F&R Crous Foundation, of which he is the Chairman. With
the support of the F&R Crous Foundation, Mr Crous developed programmes and platforms which
generated close to R100 million for charities in South Africa.
Darren Hampton
GM Digital and CRM – Nando’s

What’s cutting through the noise?

Darren has a BCom (Hons) degree in Marketing Management and has extensive FMCG retail experience across established food brands. He worked in the entertainment industry as well as in media heading up the digital division of the marketing department, developing strategies to drive both volume and value across multiple segments.
Dirk Nico Prinsloo
Urban Studies in conversation

Effective site selection for franchisors and franchisees.

Dirk Nico Prinsloo started working at Urban Studies in 2009.  He is currently a Director of the business.  Urban Studies is a property market research company founded in 1990.  The company has conducted more than 3 000 market studies in Southern Africa and the Middle East.

A large portion of the work that Urban Studies conduct focusses on site selection for retail stores.  Current and recent past retail clients include:  Cash Converters, KFC (Roosenekal Foods), Nandos, Montagu Dried Fruit & Nuts, Exclusive Books, Bride & Co., Nespresso, Queenspark and OK Foods.

Urban Studies has conducted primary research at 300 shopping centres with the main focus on understanding the customer.  In 2017 the company conducted approximately 10 000 shopper & household surveys.  The company also conduct market feasibility studies for planned/proposed shopping centres.  This provides Urban Studies to holistically approach any site for property development purposes.

Don Mashele
Head Development Impact Support

What can development funders offer franchising?

Don is a Head Development Impact Support at sefa (Small Enterprise Finance Agency). His responsibilities include, amongst others, ensuring that sefa’s Direct Lending Unit achieves its development impact outcomes. Before assuming his current role he was a Project Manager for Khula Direct Pilot Project (a project that positioned Khula to enter the retail lending space). He has been in development finance for over 20 years. His career in finance specialising in SMME Finance, started way back in 1993 as a business adviser for the Small Business Development Corporation – which is today known as Business Partners. In 1994 he joined Standard Bank as a Monitoring Officer in the SMME unit, then the Independent Business Enrichment Centre in 1996. He joined Khula in 1998 and also had a stint with the North West Development Corporation (before joining Khula).

Don has a Bachelor of Commerce degree which he obtained from the University of the North (Turfloop Campus). He also has a certificate in Management Development Programme (MDP) from the University of Pretoria, Bank Credit Management from Damelin and a certificate in the consultancy of Small & Medium Industries obtained from the Japan International Corporation Agency (JICA).

Dumisani Bengu

Address by sponsor

Dumisani’s professional experience span over 23 years in fields covering Sales, Operations, Services, Strategy, Retail, Digital Entertainment, Telecommunications, Fast foods, Petrochemicals, Convenience Business and now Financial services.

His experience was acquired working in senior positions for organizations such as Spur Group, Fedics Food services, Total SA, BP SA, Ster-Kinekor, Yum Brands (KFC), MTN, Engen Petroleum Limited where he recently held the positions of Head of Retail and lately Regional Head for East Africa in charge of eight countries which are Kenya, Rwanda, Burundi, Tanzania, Malawi, Mozambique, Zimbabwe and Botswana. He is now at Barclays Africa Limited as Head: Franchise Africa.

His fields of training range from Arts and Law, Diplomacy, Human Resources Development, Entrepreneurship Development, Economic Development, Business strategy and Administration and holds the following qualifications:
BA (Law), Certificate of Diplomacy, Expert Negotiator certificate, Certificate in Strategic Mergers & Acquisitions, a Global Executive Development Program (GEDP), and a Master of Business Administration (MBA) from GIBS (University of Pretoria).
His passion and interests are in the fields of Entrepreneurship and Economic development with a strong bias towards Franchising.

Duncan Bonnett
Director: Market Access and Strategy – Africa House

Opportunities for Franchise Operations in an Evolving African Environment.

Duncan Bonnett is the Director of Market Access and Strategy at Africa House. In 1998 Duncan joined Liz Whitehouse in forming Whitehouse & Associates, a boutique research and consulting company dedicated to growing trade, project and investment links across Sub-Saharan Africa for a South African and foreign client base. Whitehouse & Associates merged with Africa Project Access in March 2016 to form Africa House.

Duncan has advised both corporate and government clients on the opportunities available in the region and in specific countries in Africa, the modalities of doing business in Africa, the changing nature of Africa and how companies and countries can best access these opportunities. He has a unique understanding of the drivers of growth in individual countries in Sub-Saharan Africa, their interconnected nature and a granular understanding of the operating environments, the business intelligence needed to operate in sensitive locations, and the ability to marry these into cogent, practical strategies. This skill set has taken Duncan to over 25 countries on assignment in Sub-Saharan Africa in a variety of fields, including cement, mining, FMCG products, oil & gas, infrastructure development, trade hub development and supply-side logistics analysis.

Esmari Jonker
Attorney – Smith & van Wyk

Insolvent or struggling franchisees – what to do to effectively address the issue.

Esmari Jonker is an Attorney of the High Court with LLB and LLM degrees. Esmari has extensive experience in franchise law and related intellectual property matters. She acts on behalf of local as well as international clients in the franchise industry and advises both franchisors and franchisees with regard to legal matters. Esmari recently contributed to the International Franchise Handbook (2017) as well as the International Comparative Legal Guide series: Franchise 2018. Other areas of her expertise include trade marks, copyright, unlawful competition and passing-off litigation, structuring and preparation of intellectual property related and general commercial agreements.
Eugene Honey
Partner – Adams & Adams

Preparing for successful international


Eugene Honey has specialised in Trade Marks and Copyright matters, as well as Commercial IP matters including Franchising and Licensing for approximately 25 years.
He acts for many local and international trade mark Proprietors, Licensors and Franchisors. He has been on the Exco and has been the legal advisor to the Franchise Association of South Africa for approximately 10 years.
Eustace Mashimbye
CEO – Proudly SA

Growing your business through the Buy Local campaign.

Mr. Mashimbye is a qualified financial accountant who studied at the Technikon Northern Gauteng (now Tshwane University of Technology) and the Technikon South Africa (now UNISA).

He majored in Financial Accounting and Corporate Law and also studied towards his MBA with the Management College of SA (still to be completed). He is currently completing his studies towards his Corporate Governance qualification through the Chartered Secretaries Institute of South Africa.

He has over 17 years’ experience in accounting and financial management in both the public and private sectors with Telkom, Edcon and the Department of Trade & Industry, with more than 10 years of these at senior management level.

Mashimbye has served on the board of The Business Place and is currently a Director on the Board of the South African Savings Institute, where he previously also held the position of Audit and Risk Committee Chairperson.

He has previously fulfilled the role of CFO (for a 10 year period), Acting COO and Acting CEO of Proudly South African and was appointed permanent CEO in December 2016.

Frances MacMahon
Meraki Research

Using data to create an emotional connection
to build consumer trust and sales growth.

Frances MacMahon is the founder and CEO of Meraki Research. Frances has worked in the research and consulting field for the past 9 years. During this time she has had exposure to a variety of clients and industries ranging from niche start-up businesses to large corporates.

She was based at FNB Business Banking for two years where she worked closely with their marketing teams on customer insights and strategies. She has also consulted to Absa Business and Retail Bank over the past three years regarding analytics and market research.

Frances has assisted in executing the annual FASA study for the past few years and has an in-depth understanding of this industry.
After completing her Masters in Market Research through the University of Pretoria in 2015, she has been focused on building her own company which has a unique perspective and culture.

Frans van der Colff
Director – TIA

Steps to successful franchise expansion to other African countries

General manager of Franchise in PnP for many years, then the director for Africa and emerging markets.
Then headed up the Africa division for Fruit & Veg City group.

Own VDC Consulting now and 50% shareholder in the Training Institute of Africa,TIA, specialising in management and leadership training relevant to our continent, work in association with Henley Business School on a Foodlovers program.
Also specialists in franchising.  Currently completing a PhD in African education.

Gladwell Ngobeni
Finance Analyst, Gauteng Enterprise Propeller

Access to Finance

Magangeni Gladwell Ngobeni is an economic activist whose passion is in investment and entrepreneurship development. He is an alumnus of Edinburgh Business School (Heriott Watt University, United Kingdom) where he studied an MBA specializing in Finance and Investments and is currently enrolled for an MSC in Investments with London School of Business & Finance. His majors include, but not limited to, Mergers and Acquisitions, Investment Derivatives, Credit Risk Management, Financial Risk Management and Practical History of Financial Markets and is currently working on an integrative Research and Consultancy Project on the role that a DFI should play in enterprise development. He also has a background in econometrics, financial modelling and auditing.

He is currently working for a state owned DFI (Development Finance Institute) under investment management wherein he interacts with entrepreneurs daily and private equity firms. He is an emphatic reader and consults privately. He worked for one of the South African successful audit firm for 5 years. His assignment included State Owned Entities such as Eskom, Transnet, Denel and JSE listed such as Instinctif Partners.

Ian Jacobsberg
Director – Hogan Lovells

The effectiveness of restraint of trade.
& Don’t tell me where to buy from:  the issue of nominated suppliers.

Ian Jacobsberg’s skill-set includes all aspects of corporate law, including public and private mergers, acquisitions and disposals, as well as giving advice on franchising, product distribution, advertising and sponsorship, consumer law and the protection and licensing of intellectual property and branding. He has advised companies in diverse industries, including life sciences, food and agriculture, and automotive, in regard to the regulatory and competition laws affecting their businesses.
Idan Jaan – Co-foundr & CEO
Allowing SME’s access to cheap and quick funding.

Idan has come from a strong entrepreneurial background and has had very close relations to many SMEs ranging in industries. He was involved in a group that had over 70 retail outlets ranging from food, beverage, clothing and import & export. In addition, he started his own concept which later grew presence within South Africa, Botswana and Dubai. Idan has a strong focus on innovation, growth and sustainability. Accumulation of many years dealing with small businesses as a franchisee as well as a franchisor has provided a holistic view and experience on operations of businesses. Co-founded Fundrr alongside Jarred Noche CA (SA) to tackle the SME funding gap in a smart, easy and innovative way.

Unfortunately, we do not have professional pictures as yet but we will make sure that by the next event, we will have to provide for you.

Ian Pierce
Chairman – RAiN

Key issues that drive profitability in a franchise.

Senior advisor in numerous government projects involving restructuring and privatisation, including Information Technology in Gauteng Province.
Senior audit partner in various audits and joint audits of government departments, including Krugersdorp Metropolitan Council, Department of Public Safety and Security and Department of Transport.
Lead investigations on behalf of new management in the Department of Transport’s Metro Rail Organisation.
Consulted on the bid for the third cellular license and currently serves as a director on the board of that company.
Conducted due diligence audits and advised both local and internal clients on acquisitions.
Advisor to numerous consortiums on BEE transactions.
Due diligence and transaction advisor on listed entity – JHI, White Water Resources Ltd.
Completed information memorandum and did Road Show with client to raise $150 Million.
Lead two forensic audits at the Compensation Fund which resulted in the dismissal of the Commissioner and four Executives.
Audits of Gauteng Film Commission and Supplier Park Developments Company.
Jonty Sacks
Partner – Jaltech

How to claim up to 45% discount on the purchase
of your franchise.

Jonty Sacks is an admitted attorney of the High Court of South Africa and is a director at financial advisory firm Jaltech. He is active in assisting clients in South Africa with forming Venture Capital Companies (incorporated under Section 12J of the Income Tax Act) across various sectors.

In addition, Jonty oversees African business development at Jaltech, where he focuses on identifying suitable corporate and project finance opportunities which require transactional advice, whether it be raising and structuring finance or advice through the merger and acquisition process.

Prior to joining Jaltech, Jonty practiced as an attorney at ENSAFRICA, Africa’s largest law firm

jan de cock
Jan De Kock
Head of Private Sector Origination – Absa ESD

Access to Development Finance for Franchisees.
Jan is the Head of Private Sector Origination for Absa Enterprise and Supply Chain Development (ESD). Key to his function is the development of Small and Medium Enterprises (SMEs) in corporate value chains. He has overseen the disbursement of more than R1, 1bn to SMEs that would not have qualified for funding through traditional banking channels.  Jan’s career in banking spans over 19 years and he has held various positions in corporate -, business – and retail banking.

His insights and expertise in the areas of SME development have been sought by the international community and recently presented a SME development programme to the Thunderbird Business School based in Arizona (USA). Jan holds an MBA from the Henley Business School in the United Kingdom, a B Comm (Hons) from the University of South Africa, a B Comm (Financial) from the University of Stellenbosch He has also successfully concluded management development programmes through Duke University (USA) and GIBS (RSA).

John Comninos
Managing Director – Comninos Inc

Territorial rights and encroachment – what should the distance be between stores?

The firm is headed up by the dynamic and dedicated John Comninos.
John was admitted as an Attorney in 1999 and has had the opportunity to gain a wealth of knowledge and experience in the various matters that he has been involved in. Having had experience in various other business enterprises too, John understands the needs of his client’s from both a business and practical perspective.

John specialises in the following Practice Areas: Franchising, Development of international brands in South Africa, Corporate and Commercial Law, Litigation, Criminal Law, Family law.

Kevin Dam
Head of the Commercial Dept – KISCH IP

How to determine master licence or territorial fees for franchisors.
Kevin is a director at KISCH IP and he is the Head of their Commercial Department. Kevin is also a member of the Executive Management Committee at KISCH IP. ‘Kevin’s qualifications are BCom (Law); LLB; Advanced Certificate in Taxation; LLM (Corporate Law). Kevin is a Member of the Law Society of the Northern Provinces; a Director & Treasurer of the Licensing Executives Society of South Africa. Kevin has written numerous articles on franchising, corporate law and the licensing intellectual property and is a regular speaker on these topics.
Kobus Oosthuizen
CEO – SA Franchise Warehouse

How to recruit the right franchisee for your
franchised business.

Kobus Oosthuizen (52), is the CEO of SA Franchise Warehouse, an organisation aimed at assisting franchisors to optimise their business systems through a number of solutions such as franchisee recruitment, business management training, funding solutions and franchisee accounting and statutory services.
SA Franchise Warehouse published a bi-monthly retail magazine by the same name from 2009 to 2018 which aimed as educating potential franchisees and franchisors on best franchise practise.

Kobus is a past chairman of the Franchise Association of South Africa and was also the recipient of the 2005 Franchisor of the Year award after having been CEO of the Butterfield group for 9 years.

SA Franchise Warehouse is currently managing an emerging franchisor development program for the Department of Small Business for the development of franchise brands to be established in rural and township markets and empowering emerging franchisees.

Lindiwe Mazibuko
Leadership through collaboration.

Lindiwe Mazibuko is a South African public leader, speaker, writer and academic fellow. She was the first black woman in South African history to be elected Leader of the Opposition in Parliament.

A graduate of the University of Cape Town in South Africa and the Harvard Kennedy School of Government in the United States, Lindiwe was an elected representative in South Africa’s National Assembly until May 2014, when she resigned from active politics in order to return to higher education.

She has served as fellow of the Institute of Politics (IOP) at Harvard University and of the Stellenbosch Institute for Advanced Study (STIAS) in South Africa. Mazibuko is a World Economic Forum Young Global Leader and an advisory committee member at, a U.K.-based government technology start-up.

Livia Coetzee
Creative Executive & Director at DHQ

Cost reduction and improving efficiency of opening new outlets.

Livia has more than 12 years experience in interior design within the hospitality, retail & corporate environments. Her experience and passion extends from concept to implementation. As a Creative Executive for DHQ, Livia is responsible for influencing and managing the creative concepts within our business.
Manny Nichas

Structural considerations for support of franchises outside of the South African borders.

Manny Nichas started his career in franchising in 1996 as an owner of a Black Steer. In 1999 he joined Fats Lazarides as a primary driver in establishing the Fishaways brand in partnership with the then-Steers Group and Ocean Basket.

For nearly three years Manny headed Operations while serving on the board of directors, before taking on the role of Group CEO for the Group. In that role, he spearheaded the rapid expansion of the group both in South Africa, and internationally in twelve other countries.

Under Manny’s leadership, Ocean Basket assumed a leadership position among the seafood restaurant brands in South Africa with 60% market share of the sit-down seafood market, serving more than one million meals each month. The brand’s success has been repeatedly confirmed by numerous consumer accolades awarded it over the years. For instance, Ocean Basket has been named the Best Seafood Restaurant in Johannesburg for over 12 successive years.

After leaving the group in 2014 for two years he joined Gold Brands Investments Limited as CEO of Franchising. He was then approached by the Fournews Group to assist in the various brands growth and New Business development Globally.

Mike Hindle
Director – Affiliate Business Brokers

When to sell – learn about the signs or indicators that will let you know when it is time to sell.

As a business broker, for the past 35 years Mike has been involved in thousands of business transactions, and have trained numerous business brokers, estate agents and members of the public on how to buy and value a business. Over the years Mike has built up the largest business broking franchise group in the Southern Hemisphere.  Mike sold his shares in 2010 and after a 3 year restraint of trade and numerous requests from past clients, he re-entered the business broking industry. To date he now has 10 licensees around the country.
Mike Said
Owner – MikeSaidWhat?

How to use your brand’s marketing budget to promote your own business.

After 27 years in the hospitality industry including 3 years as the marketing manager of one of SA’s leading brands (Mugg & Bean), Mike brings his own brand of humour and understanding to the weird and wonderful world of marketing.

Starting off as a waiter back in 1988, Mike’s experience in customer service and marketing has included owning his own Top 100 Restaurants and working with some of the great innovators and trend setters in the hospitality industry. In 2003, Mike was instrumental in winning “The Brand Builder Of The Year” at the FASA awards.

Today, his company MikeSaidWhat? works with companies and individuals from all industry segments, advising them on branding strategy, market development and customer service. MikeSaidWhat? specialises in the development and implementation of social media strategy for all business. Mike’s ability to impart his knowledge in a humorous and down to earth manor has made him a sought after speaker at corporate functions and conferences.

Morne Stoltz
Head – Business Insurance and Broker Distribution at MiWay

Mitigating risk through effective planning

Morné Stoltz started his insurance career in 2002. Since then he has been exposed to many facets within the short-term insurance industry which includes distribution, marketing, underwriting, pricing, claims management and client retention within personal and business insurance divisions (through direct and intermediary distribution channels). Morné is currently the Head of Business Insurance and Broker Distribution at MiWay with the main responsibility to establish and grow market share for MiWay amongst small businesses and intermediaries alike.
Nazrana Hawa
Compliance Officer – Spur

Managing risk and critical legal issues impacting franchises.

Mrs Nazrana Hawa is the Company Secretary of Spur Corporation Limited. She was appointed by the board as company secretary on 9 September 2015, taking the function over from Ronel van Dijk. She holds a BA (Hons) LLD and was admitted as an attorney on 4 December 2009. She commenced her articles at Bowman Gilfillan before spending three years with a litigation practice. She jointed the group in May 2011 as the group’s legal and compliance officer.
Nadia Rawjee
Director – Strategy and Finance, Uzenzele

Capitalising Suppliers, Developing your Local Supply Chain.

Nadia Rawjee has experience in industries ranging from FMCG to manufacturing and mining because of family interest and her involvement in an influential African network called Intra Business Network. Nadia currently mentors SMEs through institutional incubators to bring these businesses to bankability.

Nadia is a director at Uzenzele, providing specialist advice and facilitates access to government grants, incentives, loans and partners to growing companies for access to developmental funding available through local and international development funding institutions (DFIs), non-traditional financiers and commercial banks focused on growth in South Africa and other selective African countries.

Her skills lie in business analysis, financial/business modeling and accessing developmental funding.

She has a BCom degree in Finance and a BCom degree in Economics & Econometrics from the University of Johannesburg. She has also been accredited with the UNDP for Supplier Development.

Nanou N’sa
Regional Operations & Warehouse Manager – HOT DOG CAFÉ Western Cape

Effective store visits for Field Service Consultants – steps to take to ensure franchisee needs are addressed every time.

Nanou’s journey into Franchising started in 2007 , when he took part of the Cadet programme for the opening of “The Coffee Stop Brand” first Franchised outlet in Gauteng;
Moving through the ranks , Nanou was promoted to Store Manager then Business Consultant.
In 2011 , The Coffee Stop was awarded ” FASA Newcomer Franchisor of Year” ,

Nanou’s Gained field experience , Training & Management capabilities resulted in him opening up HOT DOG CAFÉ/THE COFFEE STOP Franchised Outlets countrywide training Franchisees , Site managers and Staff.

Nanou’s journey into Franchising was blessed further with recognition; FASA Field service Consultant of the Year Finalist in 2016, FASA Field service Consultant of the Year Winner in 2017. In 2018, FASA and The IFA granted Nanou the prestigious invitation to attend The International Franchise Convention in The USA.

Nanou’s Is currently Studying ” Higher Diploma in Management with Damelin College”

Maphale Moloi
Industry Manager – Google, South Africa

Digital Marketing – What works for franchised brands

Maphale is motivated by access to information and sees tech as the tool that can level the gap between those who know and those who don’t know. He’s obsessed with making digital easily understandable to the people it’s supposed to provide.

In his current role, Maphale is the Industry Lead on CPG and QSR at Google Africa based in the Johannesburg office. His experience spans 12 years in various multinational CPG companies like Unilever and AB InBev (formally SAB Miller) with a breadth of experience cross-functional experience from in the Front Office Sales to Channel Marketing, Brand Building, Sponsorships and events.

He endured an undergraduate degree in Business Science (majoring in Finance) from the University of Cape Town and a Post Graduate Diploma in Business Administration from the Gordon Institute of Business Science. He has a data-sensitive hunger for TED Talks and left field psychology theories which form the majority of his dinner time banter.

Maria D’Amico
D’Amico Attorneys Incorporated

What if the franchise agreement does not comply with the Consumer Protection Act? Then what happens?

Maria D’Amico has been practicing for 28 years, of which over 20 years has been in franchising law.

Apart from being qualified as a South African attorney, Maria is also qualified in England, and has passed her legal conversion exams in Canada. Maria also holds a mediator’s training course in civil and commercial mediation from the Alternative Dispute Resolution Group in London. Maria was the legal adviser to the Business Women’s Association. Maria’s practice is one that delivers on their promises.

Malcolm Horne
President  – South African Council for Shopping Centres

Effective site selection from a landlord’s perspective.

Malcolm Horne is the CEO of the Broll Property Group, Africa’s leading commercial property company whose reach extends from South Africa right across 17 Sub-Saharan African countries and into the Indian Ocean Islands. With more than 2000 employees and assets under management of R230 billion, Horne’s expertise in the highly competitive commercial property sector is widely respected.

He has a degree in Law backed by numerous post-graduate courses in property-related fields.

He is currently the President of the South African Council of Shopping Centres (SACSC) , the body which represents the vast retail real estate industry in this country – an industry which gives employment to thousands of South Africans. He is also a member of the International Council of Shopping Centres (ICSC) based in New York and sits on their Africa Advisory Board.

His tenure as President of the SACSC coincides the signing of formal agreements with the ICSC. The collaboration that results from these agreements will create a more powerful voice for the industry, as well as a platform for members to share best industry practices more effectively.

Melissa Eva
Franchise Consultant – Franchising Plus

Are struggling franchisees putting your
brand in jeopardy? How can you help them?

Melissa is a Franchise Consultant at Franchising Plus. Melissa’s strengths include franchise financial modelling, franchise documentation, franchise strategy and implementation.

Melissa completed her Baccalaureus Legum (LL.B) degree in four years at the University of Johannesburg in 2007.
She has also completed a Certificate in Bank Credit at the Milpark Business School in 2010. Melissa held various roles within the FNB Commercial Franchising Division over a period of four years, where she gained a wealth of experience in the evaluation of risk, financial management and creditworthiness involved with the financing of franchise businesses. As one of the judges on the panel for the 2010/2011 Accenture Enablis Business Launchpad competition, Melissa has also been exposed to the assessment of entrepreneurial ideas of Small to Medium Enterprises.

Olivia Hosie
Beyond Engagement

Creating a work environment which ensures excellent customer satisfaction.

Olivia grew up in Australia and came to travel in Africa after school, and never left… Having fallen in love with the continent and the people, Olivia settled in the city of gold – Johannesburg in 2000 and embarked on a career within Talent Acquisition and Management.

She then held two career defining roles as Head of Talent for AVI Limited, before business process re-engineering Talent within Nestle for the ZAR Region. In 2015, Olivia joined Nando’s Southern Africa as the Head of Talent, OD and Change Management, during which time she built a business case for the impact of employee engagement from analytics to remediation – with results that were impossible to ignore.

Determined to take this to a broader audience where change impact could be realised throughout Africa, Olivia founded Beyond Engagement. Olivia is passionate about bridging the education deficit, reaching the unreachables and enabling companies to achieve business excellence through purpose-driven people.

Paul Rotherham

Renowned radio personality Paul Rotherham takes to the air as the host of Jacaranda FM’s Kia Top 20 every Saturday from 10h00 to 12h00 and brings you the biggest tracks on the Jacaranda playlist. Paul has gone from humble beginnings at Radio Benoni High to presenting the weekly National Magazine Programme for South African Deference Force, working in community radio and later building a big league career as a member of the number one breakfast show in South Africa, which he bid farewell in 2011.
Paul has worked as MC at many of the association’s events over the years and has become a well known celebrity in the franchise industry.
Peter Baladakis
Co-owner and Chief Operating Officer of the AJP GROUP

Topic: Are you running your business or is your business running you?

Co-owner and Chief Operating Officer of the AJP GROUP.
B-COMPT Honours (Unisa)
Background in financial management and auditing.
Previous experience with Boake Inc Charted Accountants (BKR South Africa)
Winner store of the year Gauteng in 2005.
Granted Franchise Legend Award by Pick n’ Pay in 2012.
Member of Pick n’ Pay CEO’s Advisory Committee since 2013.
Granted Franchise Legend Platinum Award by Pick n Pay in 2015.
Member of Pick n’ Pay Marketing Advisory Committee since 2017.
Received the Pick n’ Pay Chairman’s Award in 2017.
Petar Soldo CEO – Digital Republic

Topic: How to stay ahead of disruption.
Petar Soldo brings more than 20 years of research and consulting experience to Digital Republic Consulting and is a leading expert in South Africa when it comes to Business to Business and Financial Services Research and Analytics. Beyond his extensive experience in market research , Petar brings experience as a strategist and management consultant to ensure that actionable insights are delivered to our clients. More recently those skills have been applied to the social media and digital marketing industries. Petar also possesses three Masters Degrees: MSc in Financial Management, MBA and MPhil (in Market Research) — the latter two achieved with distinction.
Peter Forshaw
CFO – Cash Converters

Best practices to help your franchisees to significantly improve their profitability

Peter Forshaw currently works as Chief Financial Officers for Cash Converters Southern Africa. After obtaining his Bachelor of Commerce degree from the University of Cape Town he completed his Honours in Accounting through UNISA and qualified as a chartered accountant and auditor in 1990.

He gained extensive experience and knowledge by working for Price Waterhouse, Watermans and as Executive Director for Onelogix, PostNet SA, Sport for All and Multiserv. He enjoys fly fishing and sailing or making food in his kitchen at home where he enjoys experimenting with new flavours and cooking techniques.

Richard Mukheibir, CEO, Cash Converters

Effective site selection for franchisors and franchisees.

Mukheibir has now been involved with franchising for nearly a quarter of a century, thriving on its energy and the people-driven environment. He and Forshaw have worked hard to grow Cash Converters through good times and tough economic times. Over more than two decades, it has established itself as a resilient and successful 21st-century franchising business that benefits both franchisees and customers alike. The company has been a finalist for the Franchise Association of South Africa (FASA) Franchisor of the Year Award for 2014, 2015 and 2016.

Mukheibir has been personally responsible for the growth and sustainability of the Cash Converters brand in the region, capitalising on both his personal tenacity and on his extensive experience of retail franchising, IT systems, financial forecasts and project management. He is a strong believer in driving business profitability through benchmarking financial metrics to develop transparent and accurate outlet economics.

Mukheibir is currently a director of True North Holdings (Pty) Ltd, True North Franchising (Pty) Ltd, Cash Converters Southern Africa (Pty) Ltd, Cash Converters Advertising (Pty) Ltd and Quickdraw Holdings Southern Africa (Pty) Ltd. He has previously served on the boards of Postnet SA (Pty) Ltd, Sport for All (Pty) Ltd and Multiserv (Pty) Ltd.

Roz Sandham Consultant/Owner of ALFC (Pty) Ltd

Finding, hiring and retaining the right talent.
Honours Degree in Industrial Psychology; a Certificate in Generic Management and Roz is a professionally qualified Coach. Roz worked in HR for close on 15 years and has 8 years’ experience in senior operational roles in the franchising industry. Owning her own consulting business since 2016 Roz specialises in Acquisition, Learning, Facilitation, and Coaching. Roz worked in hospitality with Sun International and Tsogo Sun in HR roles and then joined McDonald’s as the HR Director. Roz was selected for an Executive Development program which she participated in for 2 years and then worked her way up through operations in McDonald’s to the position of Ops and Training Director. Roz was then the COO for Kauai for just under 3 years before joining Taste Holdings as the Managing Exec for the Pizza Division. In 2016 Roz decided to open her own business and has great success in sourcing strong candidates for clients in the QSR industry (as well as others) and developing a training and development intervention aimed specifically at entrepreneurs which focuses on the practical elements of running a business. In addition to this Roz has worked with a number of clients as a business coach for small businesses as well as an Executive Coach for corporate clients. Due to her experience with global brands as well as experience in both HR and operational roles Roz is able to look at situations holistically and develop bespoke interventions which address the real issues in business.
Richard Phillips
Executive – Cash Connect

Best practice, features and benefits of automated cash management services as they impact on the general safety and wellbeing of retail stores.

Richard Phillips is a graduate of the South African Institute of Security and has been a security professional for over 48 years. He has specialised in cash logistics and security management for the past 28 years.

In 2006 Richard was instrumental in the establishment of Cash Connect Management Solutions, South Africa’s leading retail cash management and payment services provider and following its acquisition in 2013 was retained in a joint CEO position.

Siyabonga Mbambo
Acting Executive Director, Program design, development and delivery
National Youth Development Agency

Government funding agencies:- what are they opportunities and how does one cut through the red tape

Siyabonga Mbambo is an acting executive director in programme design, development and delivery. He holds an MSc(agric) university of Natal and an MBL(Unisa). He is passionate about enterprise development. Having started his career as a lecturer at university of Zululand and then went on to work for the third largest food company in the country as a buyer. He then joined the Department of Agriculture Forestry and Fisheries where he worked as a senior agricultural management advisor. He is currently working at NYDA as an acting executive director.
Steven Dike
Managing Executive & Director at DHQ

Cost reduction and improving efficiency of opening new outlets
A professional Architect with a Bachelor of Architecture degree and a Master’s Degree in Business Administration, I have more than 19 years’ experience in architecture, interior design, project costing and project implementation with a focus on the hospitality, retail and corporate sectors.
Veronica Wainstein
Managing Director – Penquin

Brand repositioning or refresh? How to execute
either strategy effectively.

Veronica Wainstein is the Managing Director of Penquin, which is a dynamic agency boasting clients such as Suzuki Auto SA, Microsoft, X-box, AMEX, Phumelela Gaming and Leisure and Barloworld to name a few. During her time at Penquin, she has had extensive exposure to the retail and franchise industry including the roll out of Suzuki’s dealer network when they launched and Microsoft store-in-store with Incredible Connection.
sandra-leyck -franchise-speaker
Sandra Leyck
Co-owner – BODYTEC

Growing your social media strategy along
with your business.

Sandra Leyck is from the Netherlands and studied International Marketing in Eindhoven.

In the last year of her study (1997) she came to South Africa to do her thesis and got offered a job at an international export company. Whilst being based in Cape Town for the following 8 years, she spend 6-12 months at a time in Europe working as an account manager for European retail clients and setting up offices for the South African company in Brussels.

In 2006 she started working for herself focussing on international marketing projects in Europe, Russia and Hong Kong for various South African corporate clients. In 2011 her husband Boris started BODYTEC and not much later, Sandra got involved full time on the marketing & franchising side of their EMS fitness franchise. She lives with Boris in Bo Kaap, in the city centre of Cape Town.

Shana Derman
Co-Founder and CEO – IntelliCred

Trademark and internet brand protection.

Recognised by Mail & Guardian in their book of South African Women in Technology, Top 200 Young South Africans to take to lunch as well as being named an Inspiring Female entrepreneur under 30 (a few years ago), Shana Derman is the co-founder and CEO of IntelliCred (one of the top virtual Brand Protection companies in South Africa).

Shana is known to be a digital disrupter and has been in the ICT industry for over twenty years. Having co-founded three successful technology companies, she is able to share her personal experiences with registering trademarks (in South Africa and the USA) for traditional and web-based companies. She works daily on supporting businesses in protecting their trademarks both in the traditional and virtual worlds.

Visit or for more information on IntelliCred

Tony da Fonseca
Chairman of the Franchise Association South Africa
& CEO of OBC

Welcome Address

Tony da Fonseca first showed his mettle as a dealmaker when he masterminded a linkup between the small advertising agency he was running and global communications giant DDB. He then took DDB SA into the Top 20 list of South African agencies. This cemented his position in the advertising industry when something unexpected happened.

In 2008, the directors of OBC Chicken, one of DDB SA’s clients, offered Tony the position of managing director. Because he relished the challenge of making his mark in the complex emerging mass market he accepted but quickly realised that to revitalise the business would require substantial fresh capital. Because the existing shareholders could not provide it Tony convinced them to sell the business. He negotiated a deal that ensured access to capital and other synergies.

Free of financial constraints, Tony assembled a small team of go-getters and set about rebuilding the business. Best practice principles were introduced and special emphasis was placed on the all-important warehousing and distribution function. Franchisees came under the spotlight next. Tony made it clear that change was inevitable, for mutual benefit. Those prepared to embrace the new dispensation would receive assistance, those who resisted change would be de-franchised.

Tony’s ethical approach to doing business has earned him the trust of his franchisees, with a growing number becoming multi-unit owners. FASA named OBC Group
Franchisor of the Year twice and the South African Portuguese Chamber of Commerce named OBC Large Business of the Year, also twice.

Tony is passionate about franchising and serves on FASA’s Board of Directors since 2012, during 2017 and 2018 as its chairman.

Tony’s long-term strategic plan is bearing fruit. The network has an almost national footprint of over 50 stores, expected to increase to 80+ by the year 2020. It employs over 1,200 people and annual sales are in the multi-billion-rand bracket. Importantly, consumers, franchisees, suppliers (including bankers and landlords), shareholders and staff love the brand and what it stands for.